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HELP

1. Privacy Policy

2. Return and Exchange Policy

3. Payment

4. Ordering

5. Shipping

 

Privacy Policy

 

PRIVACY AND CONFIDENTIALITY

Welcome to CORRADO Online Store ‘Website’. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order, and may be used for internal analytical purposes. We will not sell or redistribute your information to anyone. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use and disclose your personal information (under Certain Condition). This Privacy Policy also explains the steps we have taken to secure your personal information. This Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Website directly or through another Website, you accept the practices described in this Policy.

Data protection is a matter of trust and your privacy is very important to us. We shall therefore only use your name and other information that relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as law either requires us to or as is relevant for the purposes for which it was collected. You can visit the Website and browse without having to provide personal details. During your visit to the Website you remain anonymous and at no time can we identify you unless you have an account on the Website and log on with your user name and password.

 

DATA COLLECTION

We may collect various pieces of information if you seek to place an order for a product with us on the Website. We collect, store and process your data for processing your purchase on the Website and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our Website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make; improve the layout and/or content of the pages of our Website and customize them for users; identify visitors on our Website; carry out research on our users' demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.

We may pass your name and address on to a third party (like Courier Service) in order to make delivery of the product to you. You must only submit to us the information that is accurate and not misleading and you must keep it up to date and inform us of any changes. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

 

THIRD PARTIES 

We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance.

We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. 

 

SECURITY

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Website, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

 

YOUR RIGHTS

If you are concerned about your data you have the right to request access to the personal data, which we may hold, or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for any purposes other than mentioned above.

 

Return and Exchange Policy

 

General Information

If you are not satisfied with your purchase, you can wither return your order for a partial refund or exchange it for something else. We have a no question asked return policy. Still we recommend you to mention the reason of return or exchange because it will help us improve our service in a way that you want.

The item(s) must be in its original condition i.e. unworn, unaltered and in resalable condition with original tags attached from CORRADO Online Store. Returns made within 30 days of the delivery date (the date on which you receive your order) will be eligible for a partial refund or for an exchange for requested merchandise. As a proof of delivery date we would like you to send us a scanned copy of your invoice and shipping bill to the following email sales@corrado.me.uk.

 

Exchanges/Returns

Corrado offers exchanges/returns on new, unworn, unaltered merchandise in resalable condition with original tags attached within 30 days of delivery date. Simply follow the step to ensure a smooth exchange process. Simply contact us at support@corrado.me.uk and we will take care of your return.

NOTE: At this stage we are not in a position to offer free returns or exchanges to our customers. If you want to return or exchange merchandise, you have to mail it to the above-mentioned mailing address at your expense. We apologize for this inconvenience. Soon we will offer free return services to our customers to provide the best shopping and customer experience.

 

Refunds

Please allow 15 business days for receipt and processing of your returned merchandise. If the return is approved, your account will be credited in the original form of payment only. Merchandise must be returned in its original and unaltered condition with tags attached within 30 days of the delivery date. We cannot accept items that have been worn beyond being tried on and items that are beings exchanged/returned after 30 days of delivery date.

For a full refund, you have to cancel the order before it has been shipped. If you want a refund for an order that has been shipped to your delivery address, after receiving the order, you first have to return the merchandise to the address that we will provide you on your return request by emailing us at support@corrado.me.uk. You also have to email a scanned copy of your order receipt to CORRADO Customer Service support@corrado.me.uk. After we have received the good(s) we will refund you a partial amount of your order (original amount minus the transaction fees i.e. 3.9% + 45 cents per successful transaction). In both cases i.e. full refund and partial refund, you will get your refund within 3-7 business days in the original form of payment only.

In the event that you do not receive the confirmation e-mail within 10 business days of posting your return shipment to us, please contact our Customer Service support@corrado.me.uk with your order number. We will take care of your refund.

 

Cancellations / Changes

If you would like to change your order, you must first cancel the order and place a new one before checking out. To cancel an order after it has been submitted, please contact the CORRADO Customer Service immediately by emailing support@corrado.me.uk

If your order has not yet been processed, we will be able to cancel your order and your credit card will be refunded for the full amount of the order. If the order has already been processed and you would still like to cancel your purchase, please email us immediately at sales@corrado.me.uk

 

IMPORTANT NOTE: At this stage we are not in a position to offer free returns to our customers. If you want to return or exchange a good or goods, you have to mail the merchandise to the above-mentioned mailing address at your expense. We apologize for this inconvenience. Soon we will offer free return services to our customers to provide the best shopping and customer experience.

If you receive an incorrect item or if the merchandise is damaged or defective, please contact CORRADO Customer Service immediately by emailing support@corrado.me.uk. Unfortunately, we cannot exchange, replace or refund an item that is not in its original condition as mentioned above in Refunds Section.

 

PAYMENT 

 

General Information

To make your shopping secure and convenient at Corrado Online Store, we offer the following payment methods:

  • MasterCard
  • VISA
  • Discover
  • Diner’s Club
  • JCB
  • American Express
  • Paypal

 

Credit/Debit Card Payment

MasterCard and VISA credit and debit cards are accepted at CORRADO Online Store. Please note that we can only accept payment that is drawn on UK banks and in UK funds.

We use certified encryption technology to protect your data from unauthorized access by third parties. All personal information is handled confidentially.

Placing your order authorizes CORRADO to be able to charge the amount from your credit card account. In order for smooth processing please check your order information, when entering your card details please ensure correct spelling of your name, card number, validity and the security code as displayed on the back of your card.

Apart from MasterCard and VISA, we also accept Paypal payments, Discover, JCB Cards and Diner’s Club Cards as well.

 

ORDERING

 

General Information

Consumer can shop from Corrado Online Store any day and anytime. Purchases made on the online store are for consumers, i.e., natural persons, who complete a legal transaction for a purpose that is neither commercial nor for independent professional activity. We reserve the right to refuse orders for multiple quantities of an item ordered by any one customer or to any one postal address.

 

Placement of Order

Once you have chosen our product(s), you may add it to your shopping bag by clicking on Add to Cart. It is easy to retrieve and modify the content of your shopping bag by clicking on the respective symbol in the top right-hand corner of the page. After clicking on the Shopping Cart, you can update, clear or continue with your selection of product(s). To order the selected product(s), click on Continue Shopping and follow our step-by-step order process.

You will be asked whether you wish to place your checkout as a guest or register an account. We recommend that you order with a customer account, as you will be able to take advantage of various extras and benefits, for example managing your orders and contact details quickly and conveniently.

Next steps will be to provide your billing information and then to select the delivery and shipping information. You have the option of shipping directly to the billing address or to an alternate shipping address. The invoice enclosed in your delivery will not be sent separately.

The last step provides you with an overview of your order and allows you to check and amend any of the information that you have provided. The order will not be placed unless you click on the "Order Now" button.

You will receive automatic order confirmation e-mail, after successfully placing your order. The e-mail only confirms receipt of your order. Once your order has been accepted and sent to you, you will receive a confirmation e-mail containing the tracking number, which allows you to track the status of your delivery online at any time.

Please contact our Customer Service support@corrado.me.uk if you do not receive your order within 15-20 business days, subject to customs clearance, following your shipment confirmation e-mail.

 

Order Cancellation/Changes

Due to some technical reasons, it is not possible to modify items once your order has been sent. We therefore request you to please check your shopping cart very carefully before finalizing your order. Sill in any case i.e. cancellation/changes of order, feel free to contact our Customer Service sales@corrado.me.uk. We will take care of your order cancellation.

 

SHIPPING

 

General Information

CORRADO ships to entire United Kingdom. Please wait for 15-20 business days for delivery, subject to customs clearance. We take more than usual time for delivering the order because of high levels of quality control. We start producing each order right after you place an order with CORRADO Online Store because we prefer quality and craftsmanship to mass production. We make sure that each order meets the high standards of production and quality control.

Currently we do not ship to any country other than the UK but soon we will start shipping globally.

 

Express Shipping

Following your credit card/debit card authorization and verification of information, you will receive your order within approximately 15-20 business days, subject to customs clearance, (Monday through Friday, not including Saturday, Sunday and holidays). It takes about 8-10 days in production and around 48 hours in shipping the products. CORRADO offers free shipping within the UK on orders above 200 GBP and offers discounted shipping rates for orders below or equal to 200 GBP as a favor for supporting us.

You will be notified by email, along with your shipping information, as soon as your order has been shipped.

 

Order Status

Once your order has shipped to your shipping address, you will receive a shipping confirmation email with your tracking information which you can track online at fedex.com or fedex.co.uk. If you do not receive your order within 15-20 business days, subject to customs clearance, please contact our Customer Service by emailing support@corrado.me.uk.

For registered users: You may view the status of your order through email notifications or by signing into My Account to check the status of your order in your Order History.

For non-registered users: You may view the status of your order through email notifications, by visiting www.fedex.com or by contacting Customer Service by emailing sales@corrado.me.uk. Orders placed as a Guest are not stored and are not retrievable on our website.